Payment Policy

Last updated: October 19, 2026

Accepted Payment Methods

• Cards: Visa, Mastercard, American Express, Discover
• Wallets: Apple Pay, Google Pay, Shop Pay

Secure Checkout

• Payments run through Shopify's PCI-DSS compliant checkout.
• All data is sent over an encrypted (SSL) connection.
• We never see or store your full card number.
When You're Charged
• One-time orders: charged when you complete checkout. You'll get an order confirmation email right after.

• Subscriptions: your first order is charged at checkout. Each renewal is charged automatically on
your billing date, at the price and frequency you agreed to. You can skip, pause or cancel any time
before your next billing date (see our Subscription & Cancellation Policy).

Failed or Declined Payments

If a payment doesn't go through:
1 Check that your billing address matches your card.
2 Make sure the card hasn't expired and has enough available funds.
3 Ask your bank whether it blocked the payment for a security check.
4 Try another payment method.
If a subscription renewal fails, we'll email you and retry the payment over the following days. If it keeps failing, your subscription will be paused until you update your payment details

.
Disputes & Chargebacks

Please contact us before opening a dispute with your bank. Most issues are solved within one email,
and a refund through us is usually faster than a chargeback.

Contact 

• Email: support@hartandkin.com
• Response time: within 24 hours on business days
• Business address: 15442 Ventura Blvd, Ste 201-2150, Sherman Oaks, CA 91403, United States