Shipping policy

Shipping is always free, and every order ships with tracking.
Processing Time
• Orders are processed within 1–3 business days after payment is confirmed.
• During holidays, sales or high demand, processing can take up to 5 business days.
• We process orders Monday to Friday, excluding U.S. federal holidays.
Delivery Times & Costs
Destination Estimated delivery after shipping Cost
United States 7–12 business days Free on every order
Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can affect
them.
Tracking
As soon as your order ships, you'll get an email with your tracking number. Tracking can take 24–48
hours to show its first update.
Subscription Orders
Subscription deliveries follow the same processing and delivery times as one-time orders. Each
renewal ships after it is billed.
Shipping Address
Please double-check your address at checkout. We can update it only before your order ships; email
support@hartandkin.com right away if you spot a mistake. If a parcel is returned to us because of
an incorrect or incomplete address, reshipping may cost extra.
Delays & Lost Packages
If your order hasn't arrived within 21 days of shipping, contact us. We'll check with the carrier and
reship or refund lost orders, as described in our Return & Refund Policy. We aren't responsible for
delays caused by carriers or events outside our control, but we'll always help you track down your
order.
Questions
Email support@hartandkin.com. We reply within 24 hours on business days