Refund policy
Last updated: October 19, 2026
We want you to feel good about every order. Every Hart & Kin purchase is covered by our 90-day
money-back guarantee, subject to the conditions below.
Your 90-Day Guarantee
You have 90 days from your order date to request a refund. This applies to one-time purchases and
subscription orders alike.
What Can Be Returned
• Products must be unopened, unused and still sealed in their original packaging.
• Opened or used products cannot be returned or refunded.
• We do not offer exchanges. If something is wrong with your order, see "Damaged, Defective or
Incorrect Items" below.
• We do not charge a restocking fee.
Subscribers: if you no longer want upcoming deliveries, skip, pause or cancel in your subscription portal before your next billing date. See our Subscription & Cancellation Policy.
How to Request a Refund
1 Email us first. Send your order number and a short note to support@hartandkin.com. Please
don't ship anything back before you receive our return instructions; unannounced returns can't be
processed.
2 Send the product back. Once approved, we'll email you the return address and instructions.
Include your order number in the package. Return shipping is paid by you; we recommend a
tracked service, since we can't refund parcels we never receive.
3 Get your refund. We process approved refunds within 7 business days of receiving your return,
to your original payment method. Your bank may take another 3–5 business days to show it.
Shipping Costs
Shipping is always free. Refunds cover the product price; return shipping costs are paid by you and
are not refundable, unless the error was ours.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or isn't what you ordered, don't send it back. Email
support@hartandkin.com within 14 days of delivery with your order number and a photo of the
problem. We'll send a free replacement or give you a full refund. This applies to first orders and
subscription renewals.
Lost Packages
If your tracking hasn't updated or your order hasn't arrived within 21 days of shipping, email us. After
checking with the carrier, we'll reship your order or refund it in full.
Cancelling an Order
You can cancel an order for a full refund within 12 hours of placing it, as long as it hasn't shipped yet.
Email your order number to support@hartandkin.com. Once shipped, an order follows the return
process above.
Fair Use
We may decline refund requests that show clear signs of abuse, such as repeated refund claims,
fraudulent claims or payment fraud. Genuine requests that meet this policy are always honored.
Contact
• Email: support@hartandkin.com
• Response time: within 24 hours on business days
• Business address: 15442 Ventura Blvd, Ste 201-2150, Sherman Oaks, CA 91403, United States
Please don't send returns to our business address unless our support team asks you to.